The Manager's Toolbox: New Leader Challenges

Course Description:
There are a number of managerial factors that are vital in managing and leading. Becoming a better manager or leader is directly connected to how well you can master them. The Manager's Toolbox is a suite of online courses designed to give new managers a head start on managing issues correctly and professionally with less stress and fewer negative organizational circumstances. The courses offer learners an explanation of the managerial mindset that all managers and leaders must adopt to succeed.
After careful consideration of the relevant and reference managerial and leadership factors, including such topics as dealing with direct reports, solving problems, planning, budgeting and others, learners are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results.
Learners will encounter six scenarios, which address the following topics:
  1. A Tough Decision
  2. A Question of Transparency
  3. Conflict With a Customer
  4. Work-Life Balance
  5. 360 Degree Feedback
  6. Handling Difficult Change
Upon completion, learners are given a summary of what they've learned for quick reference while at work.
Learning Outcomes:
  • Inhabit the managerial mindset
  • Understand what employees want from their jobs
  • Understand how managers lead
  • Recognize the components of a manager's job: enforcing policies and procedures, controlling expenses, dealing with subordinates and superiors, planning and budgeting, recruiting and developing talent, and solving problems
  • Address real-world managerial problems in negotiating high-stakes decisions, deciding levels of transparency, dealing with unhappy customers, negotiating work-life balance, responding to negative feedback, and managing change
Estimated Length: 5 Hours
CEUs: 5 PDUs
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.
Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Fifth Edition, Project Management Institute Inc., 2013.
The following list outlines the PDUs you will earn for completing this course, based on the certification you have.
Technical: 2.5 Leadership: 2.5
Strategic/Business: 0 TOTAL: 5
Technical: 0 Leadership: 2.5
Strategic/Business: 0 TOTAL: 2.5
Technical: 0 Leadership: 2.5
Strategic/Business: 0 TOTAL: 2.5
Technical: 0 Leadership: 2.5
Strategic/Business: 0 TOTAL: 2.5
Technical: 2.5 Leadership: 2.5
Strategic/Business: 0 TOTAL: 5
Technical: 0 Leadership: 2.5
Strategic/Business: 0 TOTAL: 2.5


TLNT reserves the right to cancel or change the date or location of its events. TLNT's responsibility will, under no circumstances, exceed the amount of the fee collected. TLNT is not responsible for the purchase of non-refundable travel arrangements or accommodations or the cancellation/change fees associated with cancelling them. Please call to confirm that the course is running before confirming travel arrangements and accommodations. Please click here for complete policies.

You will be emailed your login information once your registration has been confirmed.

We could offer any of our courses at a location of your choice and customized contents according to your needs, please contact us at : or click here  to submit an online request.

Course Materials

Each participant will receive a complete set of course notes and handouts that will serve as informative references.


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Seminars and Workshops offered within your organization anywhere in the world.

Offline Registration

To Register by fax, download and fill our registration form, then fax it to (888) 849-4871. Mail your cheque to our address.

If you have a question regarding this course, please click here to contact us.
CEUs Certificate

A certificate of completed Continuing Education Units (CEUs) will be granted at the end of this course. A fee is required for all complimentary webinars.

On-Site Training

This course can be customized and delivered on-site at your facility.

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