Handling Difficult Employee Behavior

Course Code:
Date:	-
Location:	You will be emailed your login information once your registration has been confirmed.

A certificate of completed Continuing Education Units (CEUs) will be granted at the end of this course.

Course Description:

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Learning Outcomes:

Discuss the importance of addressing difficult employee behavior
Describe a six-step model for handling conversations about difficult behaviors
Apply practical tips for handling conversations about difficult behaviors
Recognize the common 12 difficult employee behavioral types:

the Complainer
the Disorganized Employee
the Procrastinator
the Inflexible Employee
the Unmotivated Employee
the Overly Sensitive Employee
the Overly Confident Employee
the Manipulator
the Social Skills Challenged Employee
the Overly Social Employee
the Needy Employee
the Bully

Describe the 12 difficult behaviors, their causes and motivations, and their consequences
Outline best practices for handling the 12 difficult behaviors
Apply best practices to workplace scenarios involving the 12 behavioral types

Estimated Length: 10 Hours

CEUs: 1 CEUs | 10 PDUs

Notes:

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Fifth Edition, Project Management Institute Inc., 2013.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

PMP®/PgMP®

Technical: 0 Leadership: 10