Quality Management Basics

Course Code:	ON127
Date:	-
Location:	You will be emailed your login information once your registration has been confirmed.

A certificate of completed Continuing Education Units (CEUs) will be granted at the end of this course.

Course Description:

This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

Learning Outcomes:

Describe the principles and practices that guide quality management activities
Understand how specific tools and techniques can be used to monitor and control quality
Use these tools in combination to create powerful plans and solutions to quality problems
Leverage quantitative and qualitative data to measure and control work
Describe the core competencies involved in several popular quality management methodologies
Employ quality analysis and quality planning approaches to meet customer expectations

Estimated Length: 12 hours

CEUs: 1.2 CEUs | 12 PDUs

Notes:

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

It is helpful, but not required, for learners to have some experience in project management.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Fifth Edition, Project Management Institute Inc., 2013.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

PMP®/PgMP®

Technical: 6 Leadership: 2

Strategic/Business: 4 TOTAL: 12

PMI-RMP®

Technical: 0 Leadership: 2